Warranty and After-Sales: What Your Canadian House Covers and for How Long

Warranty and After-Sales: What Your Canadian House Covers and for How Long

Building is one of the biggest investments of your life, and what happens after the handover of a turnkey house matters as much as the build itself. Here we explain what warranties your house has in Chile and what you should demand from your builder.

Reference information. The terms are set by Chile's General Law of Urbanism and Construction; always confirm the conditions of your contract.

The warranty terms set by law

In Chile, the law sets the builder's liability for different periods, depending on the type of fault:

• 10 years for faults or defects affecting the load-bearing structure.
• 5 years for faults in construction elements or installations.
• 3 years for faults in finishes or surfacing.

These terms run from the municipal handover of the work.

Warranty is not the same as insurance

The warranty is the responsibility of the builder; insurance is a product you contract separately to cover other risks (fire, earthquake, theft). It's worth being clear on both: we cover it in insurance for Canadian-system houses.

What to demand from your builder

• A clear contract with the warranty terms and a defined after-sales process.
• A contact channel to report and resolve issues.
• Backing: a formal company that will be there when you need it.

Before signing, we recommend reading the questions you should ask before choosing a builder.

Why the construction system matters

A well-built house gives fewer after-sales problems. The Canadian Metalcon system, with galvanized steel that doesn't rot or attract termites, reduces typical faults over the years.

Want to know our backing and payment options? See our page on payment options and warranties, our turnkey house prices, or talk to our team.